FAQs

1. How long will it take for my order to arrive?

Standard shipping typically takes 5–7 business days depending on your location. Please note that processing your order takes an additional 24–48 hours before it is dispatched.

2. How can I track my package?

Once your order has shipped, you will receive an email with a tracking number. You can track your order on our tracking page using the tracking number.

3. Do you offer Free Shipping?

We offer Free Shipping on all orders.

4. What is your return policy?

We offer a 5-day return policy which means you have 5 days after receiving your item to request a return. To initiate a return, contact us at pinfty.help@gmail.com.

5. When will I receive my refund?

Once we receive and inspect your return, your refund will be processed within 10 business days. The amount is credited back to your original payment method. You can always contact us at pinfty.help@gmail.com if you have any queries.

6. What payment methods do you accept?

We accept all major Credit/Debit cards, UPI (Google Pay, PhonePe, etc.), Net Banking, and popular Wallets. We also offer Cash on Delivery (COD) for most pin codes.

7. Is it safe to use my card on your website?

Yes. Our website uses SSL encryption to ensure that all your personal and payment information is kept 100% secure. We do not store your card details on our servers.

8. How can I get in touch with you?

The fastest way to reach us is by emailing us at pinfty.help@gmail.com. We respond within 24-48 hours.